Knowledge HubCrimsafe® Security
Crimsafe products supplied by Stan Bond, a Crimsafe Authorised Licensee, are a great investment in Security for your family. Once installed your investment requires on-going basic maintenance to ensure that it keeps providing a beautiful look and great security.
Instructions for Care
Crimsafe mesh is highly corrosion resistant, however, all mesh can trap airborne dirt and impurities, and over time these can give it a stained appearance. Staining of the mesh coating caused by a combination of salt, moisture and airborne impurities may result in reddish marks (airborne impurities) or ‘fluffy’ white marks (salt build up).
Crimsafe describes its stainless-steel mesh as highly corrosion resistant, rather than rust-proof. Salt, moisture and airborne deposits still need regular removal; service life depends on exposure and care.
Regular maintenance involves a wash down of frames and mesh with Crimsafe Wash and Wax in warm water using a soft bristle brush (bannister brush), followed by a clean water rinse.
Use this table as a guide to how frequently you should clean your Crimsafe product. The intervals are from Crimsafe’s Warranty and Care Guide (the cleaning schedule in that guide). Australian Consumer Law guarantees, set out under The Crimsafe General Warranty below, are separate from this manufacturer cleaning schedule.
| Environment | Description | Cleaning interval |
|---|---|---|
| Mild | More than 10 km from beachfront or sheltered bay | Every 6 months |
| Moderate | Within 1 km to 10 km of beachfront or sheltered bay | Every 2 to 3 months |
| Marine | Within 500 m to 1 km of beachfront, or within 100 m to 1 km of sheltered bay | Every 2 to 4 weeks |
| Severe marine | Within 500 m of beachfront, or within 100 m of sheltered bay | Every 1 to 2 weeks |
Beachfront means breaking surf that puts moisture in the air. Sheltered bay means calm salt water, including rivers, without surf. Freshwater lakes are not treated as high risk in that guide. Some installations need extra cleaning because of local conditions.
Crimsafe Warranty and Care Guide (PDF)
IMPORTANT: Crimsafe states that the product warranty can be affected if this cleaning schedule is not followed. That manufacturer term does not remove guarantees under the Australian Consumer Law.
The Crimsafe General Warranty
Who Is Covered By The Warranty?
Manufacturer warranty coverage depends on the Crimsafe range, component, purchase date and any eligible extension registration. Check the warranty supplied with your order and the manufacturer’s warranty information. An extension offered for an eligible purchase does not automatically change the cover for an older installation.
What Is Not Covered By The Warranty?
Accessory and electronic-component cover can differ from frame and mesh cover. Refer to the applicable manufacturer warranty table rather than assuming every component has the same warranty period.
Limitations Of The Warranty
The obligation under this warranty is limited to repair or replacement of the product or components found to be defective by Crimsafe Security Systems or their duly appointed representatives.
Our Obligations
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonable foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Your Obligations
This warranty does not cover defects or damage caused by matters outside of the control of Crimsafe Security Systems, including (without limitation) accident, alteration of the product in any way, fire, abuse, misuse, wear and tear or failure to follow our instructions with respect to cleaning or maintenance. Under this warranty, Crimsafe Security Systems shall not be liable or responsible for incidental or consequential damages or for any other direct or indirect damage, loss, cost, expense or fee.
What To Do If You Need To Make A Claim
The benefits conferred by this warranty are in addition to all other rights and remedies which the purchaser has under a law in relation to the goods to which this warranty relates. All claims under this warranty should be made in the first instance to the original Crimsafe Licensee that supplied and installed the Crimsafe products. We will require you to provide your original Invoice as proof of purchase in order to process a claim.
Finally – and this is Important:
In order to prolong the life of the Crimsafe product and maintain your rights under this warranty, you must follow the care and maintenance advice set out within this website.
If you want to find out more, see Crimsafe® security doors and screens.
