Knowledge HubCrimsafe® Security
Crimsafe products supplied by Stan Bond, a Crimsafe Authorised Licensee, are a great investment in Security for your family. Once installed your investment requires on-going basic maintenance to ensure that it keeps providing a beautiful look and great security.
Instructions for Care
Crimsafe mesh is highly corrosion resistant, however, all mesh can trap airborne dirt and impurities, and over time these can give it a stained appearance. Staining of the mesh coating caused by a combination of salt, moisture and airborne impurities may result in reddish marks (airborne impurities) or ‘fluffy’ white marks (salt build up).
Crimsafe describes its stainless-steel mesh as highly corrosion resistant, rather than rust-proof. Salt, moisture and airborne deposits still need regular removal; service life depends on exposure and care.
Regular maintenance involves a wash down of frames and mesh with Crimsafe Wash and Wax in warm water using a soft bristle brush (bannister brush), followed by a clean water rinse.
Use this table as a guide to how frequently you should clean your Crimsafe product. The intervals are from Crimsafe’s Warranty and Care Guide (the cleaning schedule in that guide). Australian Consumer Law guarantees, set out under The Crimsafe General Warranty below, are separate from this manufacturer cleaning schedule.
| Environment | Description | Cleaning interval |
|---|---|---|
| Mild | More than 10 km from beachfront or sheltered bay | Every 6 months |
| Moderate | Within 1 km to 10 km of beachfront or sheltered bay | Every 2 to 3 months |
| Marine | Within 500 m to 1 km of beachfront, or within 100 m to 1 km of sheltered bay | Every 2 to 4 weeks |
| Severe marine | Within 500 m of beachfront, or within 100 m of sheltered bay | Every 1 to 2 weeks |
Beachfront means breaking surf that puts moisture in the air. Sheltered bay means calm salt water, including rivers, without surf. Freshwater lakes are not treated as high risk in that guide. Some installations need extra cleaning because of local conditions.
Crimsafe Warranty and Care Guide (PDF)
IMPORTANT: Crimsafe states that the product warranty can be affected if this cleaning schedule is not followed. That manufacturer term does not remove guarantees under the Australian Consumer Law.
The Crimsafe General Warranty
Who Is Covered By The Warranty?
Manufacturer warranty coverage depends on the Crimsafe range, component, purchase date and any eligible extension registration. Check the warranty supplied with your order and the manufacturer’s warranty information. An extension offered for an eligible purchase does not automatically change the cover for an older installation.
What Is Not Covered By The Warranty?
Accessory and electronic-component cover can differ from frame and mesh cover. Refer to the applicable manufacturer warranty table rather than assuming every component has the same warranty period.
Manufacturer warranty and consumer guarantees
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. A manufacturer’s warranty is additional to those rights. Use the current Crimsafe warranty information and the documents for your purchase to check the applicable terms rather than assuming every component or installation has identical cover.
If you need help with an existing screen
Contact the original supplier with your purchase details, a description of the problem and clear photos. A useful photo set includes the whole door or window, the affected area and any accessible product label. Do not dismantle a screen or climb to get a photograph.
If Stan Bond supplied the product, start with our repairs and service guidance. Explain whether the problem concerns appearance, movement, locking or visible damage. These are different issues and may need different assessments.
Care questions
Does a sheltered screen still need cleaning?
Yes. Shelter does not mean the surface stays free of deposits. Follow the manufacturer’s care instructions and discuss unusual exposure with your supplier.
Can I use any household cleaner?
Do not assume a product suitable for glass or a kitchen surface is suitable for the screen’s mesh and coating. Use the specified care products and instructions. Seek advice if marks remain rather than escalating to abrasive cleaning.
Should I adjust a door that has become hard to lock?
Have it assessed. Do not remove hardware or force a lock to compensate for an alignment problem. Describe what changed and provide photos from a safe position.
Can I fit a pet door later?
Ask for advice before modifying the assembly. A change can affect its tested configuration as well as warranty conditions. Our explanation of security-screen systems covers why the whole assembly matters.
If you want to find out more, see Crimsafe® security doors and screens.
