Repairs

Say so as soon as you ring. A door that will not open, a lock that has seized or a security screen that has failed is treated as urgent and escalated. Ring the service line, (08) 7160 2225, and give your property address and a contact number.

We service the products we supply and install. Tell us the product, roughly when it was installed and what is wrong, and send photos. We will check whether a repair is practical and whether the next step is a visit, a workshop assessment, a replacement part or a quote for a new product.

Start with the original supplier if you know who made the product. Our repair service focuses on products we supplied and installed, because parts and controls vary between brands. If you are unsure whether it is ours, send photos and any order details so we can check. A repair or matching replacement part may not be available.

Tell us what the product is, whether Stan Bond supplied it, roughly when it was installed, and what is wrong. Photos of the whole product and the fault help most. Send the whole product, a close-up of the fault, the control side (chain, crank, switch or motor) and any labels or stickers. For a remote, photograph the front and back; for a motor, its label. For motorised products add the motor label and remote. A short video helps if it is noisy, sticks or moves unevenly. For outdoor blinds and shutters, a rough width and drop also helps us plan the visit. Ring our service line on (08) 7160 2225 and we will tell you where to send them.

A broken chain or strap is one of our most common repairs. On blinds we supplied, often yes: we can replace a broken chain or bracket. Control chains, brackets, end pins and covers are common repairs. A stiff or catching blind may improve with cleaning and silicone spray. If it is a shutter, a large outdoor blind or motorised, or you are unsure, send photos of the blind and the broken part before touching anything. We will tell you what is safe and what needs us, and we can identify the part before a visit, because older or different-brand blinds can use parts we do not stock. If it is not worth repairing, we can quote a replacement.

Tell us the motor and remote brand, if known, and send photos of the remote front and back. Include an accessible product label or your original order details; there is no need to remove a blind or climb to reach a hidden motor label. We can check compatibility and advise whether a replacement remote, model-specific instructions or a service visit is needed. Read about our motorised blinds.

If your outdoor blind is damaged, stop using it and keep people clear. Do not force it or attempt to restrain it. If it is safe to do so, take photos from a safe position and contact our service team. If you are claiming on insurance, say so. We will advise whether a repair, a replacement skin or a new blind makes sense.

Follow the instructions for the system you have. Ziptrak and Zipscreen publish their own operating guidance. That guidance is for the selected product. It is not a single wind speed for every blind.

Do not force it. The cause could be fabric caught in a side channel, loose tension, a worn spring or a damaged guide, and each needs a different fix. Photos of the full Ziptrak outdoor blind or Zipscreen blind, each side track and the damaged part, plus its approximate size, help us plan. Larger blinds may need two people, which we will confirm when booking.

Straps, cords, winders, motors and remotes are among our regular roller shutter repairs. Tell us whether it is manual, strap, remote or hard-wired, roughly how old it is, and send photos of the shutter, the fault and any motor or remote label. If the shutter is older or not ours, we will check what is possible before booking.

Houses move, often with the first hot days or heavy rain, and that can shift the striker plate so the latch no longer lines up. With the door open, try the lock: if it works freely, the lock itself is usually fine and the striker needs adjusting. Call us and we will assess the security door; installation work carries a two-year warranty.

Call before making the trip. Give us the product name, approximate age and a photo or model number of the part or remote you need. We can check compatibility and availability, then confirm whether collection is possible. A similar-looking part or remote may belong to a different system.

After you accept and pay your deposit, we confirm sizes if a check measure is needed, make your order and book your installation. We text to confirm your arrival window and remind you that the balance is due before installation. If anything is not right afterwards, contact us promptly and we will arrange a visit.