Knowledge HubOutdoor Blinds
Storms can damage blind fabric, tracks, brackets, posts, springs and motors. If an outdoor blind has been damaged, keep people and pets away until it has been assessed.
Stop using a damaged blind
Do not climb to the top roller, try to hand-wind a damaged blind, force jammed controls or attempt to restrain it with an improvised belt or strap. Damaged supports and tensioned components may move unexpectedly.
If a motorised blind is damaged, stop operating it. Switch off its power only if the normal isolator is safely accessible without approaching damaged equipment; otherwise leave it alone and seek qualified help. Keep clear of damaged electrical equipment or fallen powerlines.
Record what you can from a safe position
Once conditions are safe, photographs taken from a distance can help the repair team assess the problem and may assist an insurance claim. Do not stand beneath loose parts or move the blind to get a photograph.
Arrange a professional assessment
Use our repairs contact pathway and describe the blind type, damage and access. Photos help with initial assessment, but the team may need an on-site inspection. Repair options depend on the condition, available parts and safe access, including for blinds originally supplied by another company.
Clean only after it is safe to use
Wait until damaged equipment has been assessed and cleared for use. Then follow the fabric and system manufacturer’s care instructions. Do not wet motors or electrical components, scrub coated fabric or operate a damaged mechanism.
